- Established2021
- Loyalty ProgramAlpha Wolf Club - 5 tiers
- Payment Methods12 options incl. crypto, Neosurf, Visa
- Weekly Withdrawal Limit$10,000 AUD
1. Information we may collect
Wolf Casino collects information that is needed to provide online gambling services, maintain a safe platform and meet applicable legal and operational requirements. The information collected depends on how you use the website, the services you request and the choices you make.
Account and contact information
When you register or update an account, we may handle details such as your name, date of birth, contact details, username, account login information and communication preferences. We may also keep records of information you provide when you contact customer support, make an enquiry, submit feedback or take part in an account-related process.
Identity and verification information
To verify your identity, confirm that an account is being used appropriately and help prevent fraud, we may request verification information or documents. These may include information used to confirm your identity, age, address or account ownership. We only ask for information that is relevant to the verification or security process, and we handle documents in accordance with our security and retention requirements.
Payment and transaction information
When you deposit, withdraw or otherwise use account funds, we may handle payment and transaction records. These records can include transaction dates, amounts, status information, payment method details and information needed to identify or review a transaction. Payment providers may process payment information separately under their own privacy terms. We do not need to retain complete payment card details where those details are handled directly by a payment provider.
Device, usage and cookie information
When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, access times, referring pages and information about how you interact with the website. We may also use cookies and similar technologies to keep the website working, remember preferences, support security and understand website usage.
2. How we use information
We use personal information for clear and relevant purposes connected with operating the website and providing casino services. Depending on the circumstances, those purposes may include:
- Creating, maintaining and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Providing customer support and responding to questions, requests or complaints.
- Confirming your identity, age and account information.
- Carrying out security, risk, anti-fraud and anti-money-laundering checks in general accordance with applicable requirements.
- Detecting, investigating and preventing unauthorised access, suspicious activity, misuse of the website or other security incidents.
- Keeping records needed to operate the platform and demonstrate that relevant processes have been followed.
- Improving website performance, usability, services and communications.
- Sending service messages, account notifications and other information needed to manage your account.
- Sending marketing communications where permitted and where you have provided consent or another valid preference applies.
- Complying with legal obligations, lawful requests and record-keeping requirements.
- Protecting the rights, property, safety and security of Wolf Casino, its users and service providers.
Some information is necessary for us to provide an account or complete a requested service. If you do not provide information that is required for verification, payment processing, security or account administration, certain services may not be available or may be delayed. We aim to use information that is relevant to the purpose for which it was collected and to avoid collecting more information than is reasonably needed.
Marketing communications
If you receive promotional emails or other marketing communications, you can withdraw your consent or change your marketing preferences at any time. You may be able to use an unsubscribe option included in a message, update the relevant account setting or contact us using the details in the data rights section below. Withdrawing consent to marketing does not affect service messages that are necessary for your account, transactions, security or other operational purposes.
3. Sharing, security and retention
When information may be shared
We may share relevant information with carefully selected service providers that help operate the website and support our services. These providers may assist with hosting, technology, payment processing, identity verification, customer support, security, fraud prevention, communications, analytics and other business functions. They are expected to handle information only for appropriate purposes and to apply suitable confidentiality and security measures.
Information may also be shared where necessary to comply with a legal obligation, respond to a lawful request, protect the safety or rights of a person, investigate suspected fraud or unlawful activity, enforce applicable terms, or protect the operation and security of the website. If a business process or service changes, information may be transferred as reasonably necessary to support that change, subject to appropriate privacy protections.
Security measures
We use reasonable technical, organisational and administrative measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, transmission method or storage system can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you believe your account or information has been accessed without permission.
Keeping information
We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.
